Our products are all hand-made with love and attention to details, but we know they are not always perfect. If you are not 100% in love with them, you can submit a return or exchange request within 7 business days from the order delivery date.

How to submit a return/exchange request?

To initiate an return/exchange, please email us at contact@siennarossi.com and provide the following details:
- Order number
- Name of the item(s) you wish to return/exchange
- Reasons for the return/exchange
- Photos of the item(s) you wish to return/exchange, clearly showing the item(s) and the attached tags.
    Please ensure that the photos clearly display the tags attached to the item(s). This will help us confirm that the tags have not been removed and ensure a smooth return process. We will process your return request within 24 hours and provide you with further instructions.
    Purchases excluding final sale can be returned for a Store Credit or Exchange Only. Styles returned are subject to rejection if they do not satisfy the following requirements:
    - The item is unworn and in original condition with all the tags still attached
    - The item has absolutely no marks or stains (including makeup and spray tan)
    - The item has hygiene stickers still in place (Swimwear)
    - The item does not have any odor (including deodorant, perfume, body odor or washing powder)
    - Earrings cannot be returned (for hygiene reasons)
    - Accessories( Press on nails, necklaces, gloves) non-returnable
    - A receipt and proof of purchase is available
    The return address is in New Jersey, USA.

    *Please do not send packages to the waybill address. Any packages sent there will be refused.

    Store Credits Return

    Store Credits are available, if returned within 7 business days of delivery.
    Store Credits are processed within 5 - 7 business days once the return has been received by our warehouse.
    Store credits will be emailed to the email address attached to the order and valid for 12 months.

    Exchanges

    Exchanges are available, if returned within 7 business days of delivery.
    Exchanges can only be processed one (1) time per original order. If the item needs to be returned again only Store Credit will be available.
    Please note items can only be exchanged for the same style in a different size Or different color only.
    In the event that there is a delay with the in transit scan, there may be times the exchanged item is out of stock you will be issued with a store credit.

    Faulty Item Return

    We work hard to ensure every piece from our collections arrives to you in perfect condition.
    However, in the unlikely case of an item being delivered as faulty, we request that we are notfied by a return request within 7 days of delivery and we will be happy to assit you.
    If the fault is noticed after wearing the item, please include this information when describing the fault in the submission.
    Refund is available if the item arrives faulty.
    • Please Note:
    -Please remember to keep the tracking information for your return package. To ensure a smooth return process and for the security of both our customers and our business, we kindly request that you retain the tracking information for your return package
    -The original shipping fees are non-refundable. Additionally, the customer is responsible for covering the return shipping costs

    Final Sale Items

    Final Sale styles are last chance styles and will not be restocked. All products are marked to clear and not eligible for a return unless confirmed faulty by our team.
    Any unauthorised Final Sale items which are posted back to Sienna Rossi will be refused upon delivery and returned to the sender.